By analysing the log files you upload, our technical support will find out the problems occurred during the connection process.
You can reach us through in-app customer service or email us at letsvpn@rbox.me. Please contact our customer service first, then upload log files.
What does a log file contain?
Log files don’t contain any private information. It contains:
Your IP address and local network configuration information
The commands and results while using LetsVPN
Log files don’t contain:
History of the websites you accessed
History of the IP address you accessed
Mobile phone, device and any private information
All the log files are encrypted and transmitted to the server. Only senior engineers are authorized to read them.
Android LetsVPN
Please follow the instructions presented on the gif. After you click “upload”, please wait until you see “The log file is successfully uploaded”.
iOS LetsVPN
Please look at the picture below, click it in the menu bar, when you saw the icon "√" that means log has been uploaded successfully.
PC LetsVPN
Please follow the instructions presented on the gif. Open LetsVPN, press the button next to “x” (close), you will see “upload logs”.
If I failed to upload logs
If you failed to upload logs, please email your ID and the error message to letsvpn@rbox.me. Our professional technical support engineer will help you.