For security reasons, you’ll be required to send us a screenshot of payment details when we handle problems related to account and user payment. Please find your payment method and follow the instructions to find your payment details.
Alipay
We need the "Merchant Order Number" in the billing details to confirm which account your payment is associated with.
Please go to the "My" item in the Alipay client and enter "Bill"
Find payment records related to “LetsGo Service” in the list
Then, please click "More" on the billing interface and provide a screenshot of the bill that includes the "Merchant Order Number".
Google Play
Due to the limit of Google Play, you can only find the listed information in the software:
purchase time
the amount of your purchase
However, the information above can’t help us find your payment record.
We need you to search “LetsGo Network” in your mailbox of Google Play and find your order number on the receipt so that we can check which account you are associated with.
VISA / Master Card
By providing us the information listed below, we can help you find the associated account:
the last four digit number of the bank card you used to make the purchase
a screenshot of your payment record that includes purchase time and amount
UnionPay
Android UnionPay / PayTM
We’d ask you to enter an email address in the purchasing process.
By providing us the information listed below, we can help you find the associated account:
the email address
the screenshot of your payment record that includes purchase time and amount
If you didn’t enter an email or forgot the email address, we can’t help you find the associated account.
Official Website UnionPay
We need the “last four digits of the payment card number” from the billing details to confirm which account your payment is associated with. You can check your UnionPay payment records using these methods :
UnionPay App：
Open the UnionPay App and select “Me,” then go to “My Bills.”
Use the filter function in the list to find payment records related to “LetsGo Network.”
Open the detailed bill interface and take a screenshot.
Payment Bank App：
Open the Payment Bank App and locate the “Find Bill” feature.
Use the filter function in the list to find payment records related to “LetsGo Network.”
Open the detailed bill interface and take a screenshot.
Apple
After successful payment with Apple pay, you will receive an email with payment receipt. If you don't receive the email, please do the following to fix the problem.
Click the "iTunes Store and App Store" under Settings menu.
Click your Apple ID, then "View My Apple ID"
Click the "Purchase history" and find the purchase item associated with lets and click Resend at the bottom.
WebMoney
Please follow the instructions on the gif to get the screenshot of your payment record that includes purchase time and amount.
By providing us the information listed below, we can help you find the associated account:
the email address that you entered in the purchasing process
the screenshot of your payment record that includes purchase time and amount
If you didn’t enter an email or forgot the email address, we can’t help you find the associated account.
If you encounter any problem while using LetsVPN, don’t hesitate to email us at letsvpn@rbox.me. Our customer support team is happy to assist you.